FAQ'S

ABOUT THE RINGS Q: How do I figure out my ring size? A: See our ring sizer page here - you can do it yourself! Q: I need to make a change to a ring I just ordered. Is this possible? A: Call customer service at (888) 572-5875; depending on where your ring is in the manufacturing process we may be able to make changes. Q: I lost my ring. Can you replace it? A: We should have your information on file. We can make a new ring for you. Please call customer service at (888) 572-5875 to arrange a payment plan. Q: Will the metal tarnish or fade? Will it turn my finger green? A: Our rings do not tarnish and will not turn your finger green. Q: Which metals are available? A: All rings are available in a silver-looking alloy, as well as10kt and 14kt white or yellow gold. Q: What is the difference between natural and antique finish? A: Antique finish has a dark background that brings out the polished details. It is the most popular finish. Natural finish is as beautiful as the antique finish, but without the dark background. Natural finish is only available on gold rings. Q: What do you mean by left and right sides? A: The "left" side corresponds to the left side of the ring as the ring wearer looks at the ring. In this case the wording around the stone is right-side up to the wearer. ABOUT THE EMBLEMS Q: Is side one on the left or the right? A: The first side of the military ring is the left side and the second side is the right side. Q: Which words are included in the side emblem designs? A: The words that appear below the emblem are always included. The words that appear above the emblem are optional, customizable engravings. Q:I would like special wording around the stone (the area around the ring is referred to as the bezel). Is this possible? A: Yes. The set-up fee for the metal-die and manufacture of custom wording around the stone is $70.00. Please allow an additional two weeks for delivery. ABOUT THE ENGRAVINGS Q: May I engrave lower case letters on the sides? A: No. All engravings are in capital letters. You may engrave lower case letters on the interior of the ring (up to 18 characters, including spaces) Q: How are engravings aligned? A: All engravings are centered above the side emblem you choose. Engravings on two lines are also centered on the emblem. Q: What engravings are prohibited? A: We prohibit profanity as any wording that may be considered disrespectful in any way, as well as trademarked words. If in doubt, please contact us. MANUFACTURING & SHIPPING TIMES Q: When should I expect my rings? A: Each personalized military ring requires between four to six weeks to manufacture. Q: Where can rings be sent? A: Were pleased to ship to every address in the U.S.A., plus Guam and Puerto Rico. We ship to P.O. boxes, as well as every U.S. military base worldwide. RE-SIZING Q: My ring doesn't fit me anymore. How much does it cost to resize my ring? A: Re-sizing is free; all you pay is a small postage and materials fee that is usually about $14.99. Military Ring Repairs Q: What address do I send my Military Ring To? A: Please send the ring to the address below. Include your name, or original order number (if available), instructions as to the type of repair you want done, a return address and a daytime phone number so we can contact you to approve any charges. We recommend that you send the ring using a traceable method like USPS, UPS or FedEx. Many times, repairs can be done on a ring; however, some requests may require that the ring be remade. A remake fee will apply to any order that must be remade. To learn more about these fees please call 1-800-521-9493. Balfour Military Attn: Repairs 7211 Circle S Rd. Austin, TX 78745 United States of America